Gatwick Airport Facilities: A Complete Passenger Guide
London Gatwick Airport (LGW) provides a wide range of passenger facilities and services across its North and South Terminals, including restaurants and cafés, airport lounges, free Wi-Fi, charging points, family facilities, baby changing areas, accessibility and assisted travel services, luggage storage, currency exchange, ATMs, prayer and multi-faith facilities, shopping, airport maps and passenger assistance.
Quick Guide to Gatwick Airport Facilities
| Facility | Available at Gatwick? | Useful for |
|---|---|---|
| Free Wi-Fi | Yes | All passengers |
| Charging points | Yes | Passengers needing to charge phones and devices |
| Restaurants and cafés | Yes | Departing and arriving passengers |
| Airport lounges | Yes | Business and leisure travellers |
| Baby changing facilities | Yes | Families travelling with babies and young children |
| Kids’ areas | Yes | Families with children |
| Assisted Travel | Yes | Passengers requiring additional assistance |
| Luggage storage | Yes | Passengers who need to store bags |
| Currency exchange and ATMs | Yes | Passengers needing cash or travel money |
| Prayer and multi-faith facilities | Yes | Passengers requiring a quiet place for prayer or reflection |
| Airport maps | Yes | First-time and connecting passengers |
This guide to Gatwick Airport facilities explains what passengers can expect before departure, on arrival and when connecting between flights. It also covers facilities for families, passengers requiring additional assistance, business travellers and passengers who need somewhere to store luggage.
If you are travelling to or from Gatwick Airport, it is useful to check which terminal you are using before travelling. Gatwick has two passenger terminals — North Terminal and South Terminal — with a free inter-terminal shuttle connecting them. The shuttle operates 24 hours a day, every day, and the journey takes approximately two minutes. Gatwick’s official flight connection information provides current guidance for passengers changing terminals.
On 31 May 2008, Virgin Holidays opened the V Room, Gatwick’s 1st parlour committed to recreation voyagers, for use by Virgin Holidays clients travelling to Orlando, Las Vegas and the Caribbean on sister carrier Virgin Atlantic.
On 25 January 2017, this parlour moved toward the North Terminal together with the Virgin Atlantic Clubhouse as a major aspect of the aircraft moves that saw British Airways and Virgin Atlantic trade their past terminal areas and EasyJet solidified in the North Terminal.
On 9 April 2009, an independent pay for access lounge, No. 1 Traveller, opened in the South Terminal. London Gatwick Airport has a meeting and business centre and a few on- and off-site inns ranging from official to economy. The air terminal has Catholic, Free Church and Anglican chaplains, and there are multi-faith counselling and petition/prayer rooms in the North and South terminals. A day-by-day service is led by one of the chaplains.
The Civil Aviation Authority Safety Regulation Group is in Aviation House. WesternGeco, a geophysical services organisation, has its head-office and Europe, Russia and Africa offices in Schlumberger House, an 11,500 m2 (124,000 sq ft) expanding on the aeroplane terminal grounds close to the South Terminal.
BAA arranged £874 million in investments at Gatwick more than five years, including an expanded limit with respect to both terminals, an improvement to transportation and a new baggage system for the South Terminal.
In summer 2013, Gatwick introduced Gatwick Connect, a free flight association service to help travellers changing flights at Gatwick whose airlines don’t give a full flight connection service. At a Gatwick Connect reception in the baggage reclaim lobby for each terminal, travellers can affirm their details or leave their suitcases for onward flights if already checked in over the site.
As of mid-September 2015, the desk is marked “GatwickConnects“. It’s accessible to travellers arriving on any airline who have an onward flight connection on British Airways, Virgin Atlantic, Aer Lingus, EasyJet, Air Europa, Meridiana, Aurigny, WOW air. Flybe, Thomas Cook Airlines, Monarch Airlines, TAP Portugal, Norwegian Air Shuttle, Thomson Airways or WestJet.
On 15 September 2015, the Gatwick launched a service empowering travellers to book connecting flights including a change of flight operating from London Gatwick Airport, where airlines don’t give a full flight connection benefit, in a solitary transaction at a lower cost (contrast the aggregate cost when each flight is reserved independently). It incorporates a certification to protect connections and make elective courses of action for travellers who miss their connection in case of their flight being cancelled or postponed. Gatwick Airport claims this to be a world-first. This service is advertised under the “GatwickConnects“ brand and is bookable through Skyscanner, Kayak, Dohop and Momondo. Started in late 2016, it is accessible to travellers flying with Air Europa, Aer Lingus, Norwegian Air Shuttle, WOW Air, EasyJet and TAP Portugal.
Gatwick North Terminal vs South Terminal Facilities
London Gatwick operates two passenger terminals: the North Terminal and the South Terminal. Facilities vary by terminal, airline and whether you are travelling before or after security, so passengers should check their flight information before travelling.
Gatwick North Terminal
The North Terminal provides check-in, security, baggage facilities, shops, restaurants, passenger assistance, lounges and other services for passengers departing and arriving through the terminal.
Gatwick South Terminal
The South Terminal provides a similarly broad range of passenger facilities, including check-in, security, baggage services, restaurants, shops, lounges, assistance services and transport connections.
How to travel between Gatwick terminals
If you need to move between the North and South Terminals, Gatwick operates a free inter-terminal shuttle. It runs every few minutes, 24 hours a day, seven days a week, with a journey time of approximately two minutes. Passengers should follow the airport signs for the shuttle station.
Family Facilities at Gatwick Airport
Gatwick Airport provides a range of facilities designed to make travelling with babies and children easier. Families can find dedicated security lanes, children’s play areas, baby-changing facilities, family-friendly restaurants and charging points across the airport.
Family security lanes
Dedicated family and Assisted Travel lanes are available at security for departing passengers travelling with young children or pushchairs. Follow the signs when approaching the security area.
Baby changing and feeding facilities
Baby-changing facilities are available throughout Gatwick Airport, including in check-in areas, transfer areas, routes towards the gates and after passport control in arrivals. Some male and female toilets also have fold-down changing tables.
Kids Zones
Gatwick provides Kids Zones in both terminals where children can play and enjoy age-appropriate entertainment while families wait for their flight.
Pushchairs at Gatwick Airport
Passengers can take their own pushchair through security and, subject to airline procedures, take it to the departure gate. Families should always check their airline’s specific requirements for pushchairs and other large baby equipment.
Travelling with Kids
Gatwick Airport is the family friend airport that does it best to help and get your family holiday off to a decent begin.
When you’re travelling with kids, you need your excursion to be calm. From committed assistance and family security paths to children’s zones, Gatwick Airport enables you and your family to get to your flight as easily as could be expected, providing all kids entertainment at the airport.
Children Zones
Gatwick has created the perfect territories to keep your little ones engaged while you’re holding up in the departure lounge. The Kids zones in both South and North Terminals give a different range to the children to watch television and play. All at no cost to utilise that leads to simple and easy eye keeping to the children.
Child Changing Facilities
Gatwick Airport has uniquely prepared spaces for nourishing and changing babies, which are shown by a baby-care symbol. Changing facilities are given in the check-in territory at the transit after the gates, in the transfer region and after passport control in arrivals. There are likewise fold-down tables offered in some male and female toilets.
Children Pushchairs
In case you’re departing, you can take your pushchair to your entryway before your flight. Your handing agent specialist will reveal to you where you have to abandon it so they can put it on the flight.
With the above and many more London Gatwick Airport facilities, that is the reason they claim to be proud and the first family-friendly accredited airport. Read more for other assistance. A range of advice for parents, passengers and carers with special requirements
Special Assistance
Discover more about travelling through London Gatwick if you need more assistance.
How to get assistance and the facilities available at Gatwick?
- Public transport: Find out more about getting to Gatwick
- Assistance dogs: Find out more about travelling with your assistance dog.
- Disabled parking: Information about parking & dropping & picking up passengers.
- Mobility assistance; advice for travelling with your own equipment.
- Help at the airport: Gatwick offers a range of facilities and services.
- Book assistance in advance with your airline. Request assistance
Gatwick Airport Facilities for Arriving Passengers
Passengers arriving at Gatwick can access a range of facilities after landing, including baggage reclaim, customs, toilets, cafés, shops, information and onward transport options.
If you are being collected from Gatwick Airport, make sure you know whether your arrival is at the North or South Terminal. Your terminal information can normally be confirmed from your airline or flight details.
Meeting a passenger at Gatwick Airport
Passengers arranging a private airport transfer should agree to the collection arrangements with their driver before travelling. Gatwick Airport provides designated areas for taxi and private-hire vehicle collections, while passengers meeting friends or family can use the airport’s short-stay parking facilities.
For a pre-booked private transfer, allow sufficient time for your flight to arrive, baggage collection and customs formalities before meeting your driver.
Book a Gatwick Airport transfer with Heathrow Gatwick Cars for journeys to London, Heathrow Airport and destinations throughout the UK.
Gatwick Airport Lounges
Passengers looking for a quieter place to relax before a flight can choose from a number of airport lounges at Gatwick. Lounge availability varies between the North and South Terminals.
Depending on the lounge, facilities can include complimentary food and drinks, Wi-Fi, charging points, comfortable seating, runway views, entertainment and business facilities.
Gatwick lounge options
- No1 Lounges
- My Lounge
- Club Aspire
- Plaza Premium Lounge
- Clubrooms
Prices, opening hours, age restrictions and available facilities vary between lounges. Passengers should check the current details and book through the official Gatwick website before travelling.
Regardless of whether travelling for business or relaxation, you’re welcome to abandon the terminal and invest your pre-flight energy getting a charge out of the honour-winning airport facilities:
- Complimentary hot and cool naturally arranged sustenance.
- Completely tended bar serving complimentary premium British brews and honouring winning wines.
- Incredible perspectives of the runway.
- Free, boundless WiFi and diversions, including child’s packs.
- Games bar demonstrating all major wearing occasions.
- Quality daily papers and gleaming magazines to take onto your flight.
You can arrive three hours before your flight and can buy extra time if your flight is delayed. If it’s not too much trouble, note that you’ll have to book the parlour that is in the terminal you’re flying from. Accompanied by youngsters and babies is additionally welcome.
The airport lounge section for adults is GBP30.00 in the event that you book ahead of time or GBP37.50 at the entryway without booking. Kids (2-11) are GBP16.00 each ahead of time and GBP18.00 at the entryway. Newborn children go free.
Gatwick offers unrivalled facilities for all explorers with lounges in the North and South Terminal.
Pick your parlour. Choose airport lounge Gatwick;
- No.1 Traveler Regus Express
- No 1 lounge Gatwick North
- No 1 lounge Gatwick South
Airport Upgrades
Get the VIP treatment from just GBP5.00
- PREMIUM SECURITY: Get off to a flying start and easily finish effortlessly. Book Premium Gatwick Security for a relaxing beginning to your excursion. “Gatwick Fast Track Security”
- PREMIUM PASSPORT CONTROL: You’ll get to the United Kingdom border in a glimmer, with Premium Gatwick Passport Control.
- LOVE OUR LOUNGES: Get to airport parlours for just GBP20.00 and appreciate complimentary sustenance, beverages, magazines and WiFi for a little extravagance.
- Premium Parking: In the event that you esteem time and comfort Premium parking gives the most effortless and nearest self-parking to Gatwick terminals.
- PREMIUM VALET PARKING: Whenever close and advantageous isn’t exactly enough, you require Gatwick Airport Premium Valet parking. They offer elite coordinated service; this is the nearest and most advantageous parking at London Gatwick. Essentially pull up, get your luggage’s and fly.
Check all above in detail at Gatwick Airport
Business Gatwick Airport Facilities
Business facilities progressing.
From meeting rooms to full business facilities, London Gatwick has an extensive variety of tailor-made services to address the issues of business passengers going through Gatwick.
Business explorer: The new Regus Express business relax in Gatwick’s South Terminal is one of a network-wide in the United Kingdom, including a snazzy and completely equipped airport lounge, showers, breakfast and meeting rooms. It’s ideal for meeting customers earlier or after your flight. You can book your meeting by the hour and on the web or basically drop in and utilise the parlour facilities.
Check out Business lounges – arrivals/before security.
Money and CASH
AT THE AIRPORT PASSENGER SERVICES CURRENCY AND CASH
Gatwick Airport has partnered with Moneycorp for currency exchange. You can get some extraordinary esteem bargains in the event that you pre-order your currency with them for collection at the terminal.
For the best trade rates, pre-book at Moneycorp
Gatwick Airport Wi-Fi and Charging Facilities
Gatwick Airport provides free Wi-Fi for passengers in its terminals. The airport currently states that passengers can access free, unlimited Wi-Fi with speeds of up to 50 Mbps.
To connect, select “Free Gatwick Wi-Fi Vinci Airports” from the available wireless networks and follow the on-screen instructions. Charging points are also available around the airport, allowing passengers to recharge phones, tablets and other personal devices while waiting for their flight.
Free Wi-Fi can be particularly useful for checking flight information, contacting family members, arranging airport transfers or accessing digital boarding information.
Chapel and Prayer Room Facilities at Gatwick Airport
Sanctuary and Petition Room PASSENGER SERVICES
Gatwick invite individuals of all beliefs to go along in their house of prayer and petition rooms.
Both the North and South terminals have sanctuaries and petition rooms and are open 24 hours a day to individuals of all religions for private supplication and contemplation.
- Christian services are held consistently by the Roman Catholic, Anglican and Free Church pastors.
- Buddhist services are held each Monday and on critical dates for major traditional. Services usually last 25 min, and if you’re interested, check their noticeboard outside the house of prayer and on the chaplaincy site.
Gatwick Airport Left Luggage and Luggage Storage
Passengers who need somewhere secure to leave their luggage can use the left luggage facilities operated by Excess Baggage Company in both the North and South Terminals.
The luggage storage facilities are located before security and can be useful if you have several hours between flights, are arriving early for a hotel check-in, or want to explore the area without carrying your bags.
Gatwick currently states that there are no self-service luggage lockers at the airport for security reasons.
Current Gatwick luggage storage prices
- Up to 3 hours: £10
- Up to 24 hours: £15
- Up to 48 hours: £27.50
- Up to 72 hours: £40
Prices and operating arrangements can change, so passengers should check the latest information before travelling.
Or, on the other hand, maybe you’d like to get an advantage of AirPortr, London Gatwick’s new baggage delivery service. To discover more info, go to this page: Contact Excess Baggage.
Passenger Lost Property Services
London Gatwick Airport always does their best to enable you to locate your lost
Everything found at the LGW airport terminal is given to their lost property office, worked by Excess Baggage Company. Things are signed on to a database at lostproperty.org. It can take 24 to 48 hours for a found item to be logged on their system, yet LGW airport keeps all things for up to 3 months. In case you have lost your property on board an Emirates, British Airways, Monarch flight or easyJet, please report the misfortune with the individual airline.
It would be ideal if you logged your lost item at lostproperty.org and Gatwick would then begin the way toward coordinating the lost property to the description you give; the more detail you can give, the less demanding it would be for them to locate the item.
On the chance they find a match, they will get in touch with you and give you a reference number so you can claim your belongings. Additionally, Gatwick can also post the items directly to your address if it is more convenient or helpful.
Gatwick Airport Accessibility and Assisted Travel
Gatwick Airport provides Assisted Travel services and accessible facilities for passengers who may need additional support during their journey.
Assistance can be arranged for passengers with reduced mobility, visual or hearing impairments and other accessibility requirements. Passengers who require assistance should arrange it through their airline or travel agent before travelling.
Gatwick Airport Restaurants, Cafés and Food
Passengers have a wide choice of restaurants, cafés, bars and food outlets across Gatwick’s North and South Terminals. Options are available both before and after security, although individual opening times and locations vary.
Food options range from coffee shops and quick-service restaurants to bars and sit-down dining. Families can also find restaurants offering children’s menus and highchairs.
If you are meeting someone at Gatwick before their flight, check whether the restaurant or café is located before or after security, as this can affect who can access it.
For the latest restaurants, locations and opening times, passengers should consult the official Gatwick restaurant directory.
Accessible facilities
- Assisted Travel services
- Accessible toilets and changing facilities
- Hearing loop systems
- Support for passengers with visual impairments
- Accessible parking facilities
- Assistance for passengers with reduced mobility
- Support for assistance dogs
- Hidden-disability support
Gatwick also provides a voluntary hidden-disability lanyard scheme for passengers who may benefit from discreet assistance while travelling through the airport.
Passengers should arrange airport assistance in advance through their airline or travel agent wherever possible.
Money, ATMs and Currency Exchange at Gatwick Airport
Gatwick Airport provides currency exchange services and ATMs across both terminals. Passengers can access cash before and after security.
ChangeGroup operates prepaid currency collection points in both the North and South Terminals. Gatwick currently lists around 70 ATMs across the two terminals, although fees and availability can vary by machine and card provider.
If you need foreign currency, consider comparing exchange rates and charges before travelling rather than assuming that airport exchange services offer the lowest available rate.
Gatwick Airport Hotels
LGW Airport has inns to suit all financial needs near or at the Gatwick terminal.
Need some place to remain at Gatwick? The LGW airport has a few inns found ideal inside the terminal, either North or South; from budget hotels to luxury spa and lounges – with unsurpassed comfort. Check them on their site.
Gatwick Airport Facilities – Frequently Asked Questions
What facilities are available at Gatwick Airport?
Gatwick Airport provides restaurants, cafés, shops, airport lounges, free Wi-Fi, charging facilities, family facilities, baby changing areas, Assisted Travel services, luggage storage, currency exchange, ATMs, prayer facilities and airport information services across its North and South Terminals.
Does Gatwick Airport have free Wi-Fi?
Yes. Gatwick provides free unlimited Wi-Fi for passengers, with the airport currently advertising speeds of up to 50 Mbps.
Does Gatwick Airport have facilities for children?
Yes. Family facilities include dedicated family security lanes, Kids Zones, baby-changing facilities, bottle-warming services, family-friendly restaurants and charging points.
Can I store luggage at Gatwick Airport?
Yes. Excess Baggage Company provides luggage storage facilities before security in both the North and South Terminals.
Is there a shuttle between Gatwick North and South Terminals?
Yes. Gatwick operates a free inter-terminal shuttle approximately every few minutes, 24 hours a day. The journey takes around two minutes.
Does Gatwick Airport provide special assistance?
Yes. Gatwick provides Assisted Travel services and accessible facilities for passengers who require additional support. Assistance should normally be booked through the airline or travel agent in advance.
Are there airport lounges at Gatwick?
Yes. Gatwick has several lounges across its North and South Terminals. Facilities, prices, opening times and access requirements vary between lounges.
Where can I meet someone arriving at Gatwick Airport?
The appropriate meeting and collection arrangements depend on whether the passenger arrives at the North or South Terminal and whether the collection is by private car, taxi, private hire vehicle or a friend or family member. Pre-booked private-hire collections should be arranged directly with the transport provider.
Are there restaurants at Gatwick Airport?
Yes. Both North and South Terminals have restaurants, cafés and bars, with options available before and after security. Opening times vary by location.
Getting to and from Gatwick Airport
Gatwick Airport is connected to London, Surrey, Sussex, Kent and destinations throughout the UK by rail, coach, bus, taxi and private-hire services.
Passengers can choose the most appropriate transport option depending on their destination, flight time, luggage, number of passengers and budget.
Private airport transfers
A pre-booked private airport transfer can be particularly useful for families, groups, passengers with substantial luggage or travellers connecting between Gatwick and another London airport.
Heathrow Gatwick Cars provides pre-booked private transfers from Gatwick Airport to Heathrow Airport, London and destinations throughout the UK.
Gatwick to Heathrow Airport transfers can be arranged in advance with a private vehicle and driver.
Gatwick Airport Facilities – Information Updated
Last updated: September 2026
This guide has been reviewed and updated to reflect current passenger facilities and services at London Gatwick Airport, including terminal facilities, Wi-Fi, family services, Assisted Travel, luggage storage, lounges, airport maps and passenger transport information.
Airport facilities, opening times, prices, terminal locations and service providers can change. Passengers should check the official Gatwick Airport website for the latest operational information before travelling.
Gatwick Airport Map
PASSENGER AIRPORT MAPS
In case you need to discover where your check-in is placed or essentially to get an idea of the format of London Gatwick before you arrive, at that point please utilise LGW airport maps beneath.
Explore Gatwick before you get here with our maps below:
- View or download PDF Gatwick South Terminal Map
- View or download PDF Gatwick North Terminal Map
You can likewise see LGW airport intuitive shopping maps where you can, without much of a stretch, discover the area of all your most loved shops and eateries.
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