Refund Policy and Cancellation
All Card bookings are cancelled outside 48 hours in advance; notice £15.00 cancellation fee is retained plus a 5% credit card transaction charged a fee. For advance bookings cancelled outside 24 hours, passengers will get a 50% refund minus the 5% credit card transaction fee. NO Refund for bookings cancelled less than 24 hours. To cancel a booking make sure you sent us an email attached with your receipt to [email protected] For any reason (accident, road circumstances, etc) we are unable to provide vehicles service, you will receive a full refund.
Cancellations for airport or seaport pick-up will be charged at a full fee in the event the driver has been dispatched to the pick-up area, including “No Show Up”
Passenger(s) from an airport or seaport terminal: the Company will allow 30 and 45 minutes waiting time. Beginning from the last known believed arrival time of an inbound international as well as a domestic flight respectively. The Company reserve the right to charge the Client any Waiting-Time-Charge. Which shall, for that avoidance of doubt, include the first 30 or 45 minutes. We will monitor the appropriate flight provided with the booking and alter the collection time accordingly
An entry and parking cost shall be payable by the Customer for collections from airports, seaports, and international and domestic train terminals, which includes car parking charges according to the final car park cost after every 30 minutes.
Any Passenger (apart from the Booker) may change the Quoted Transfer by providing very clear guidelines to the Driver. The Company may (but we are not required to) obtain approval from the passenger for such change before accepting the amending directions, extra Charges may be applied by us.
All Mini Bus or Coach above “10/42 Seater” cancellations must be submitted in writing to the Company. In the event of a cancellation, the following fees will be assessed: less than 14 days before the hire date and time, only the deposit; fewer than 14 days but not more than 96 hours before the hire date and time, 50% of total hire cost; or 5.2.3. less than 96 hours before the hire date and time, 100% of total hire cost. In the event of an emergency, force majeure event, or action by you to unilaterally modify the agreed parameters of the bus hire booking, the Company may cancel the contract by returning all money paid and without further or other liability.
The Company will confirm any cancellations by e-mail. Should you receive a cancellation e-mail and passengers do not wish to cancel the booking, passengers are required to notify the Company by email or telephone. We do not store credit card details nor do we share customer details with any 3rd parties”.
Changes that will not affect the fare price of the booking can be changed through our office staff before the first journey of the booking is concerned.
If passenger desires to make a modification that could affect the cost of the booking, for instance, the pick-up address/postcode or the number of passengers. You will have to cancel the previous booking and arrange a re-booking.
The Company reserve the right to charge the Customer a surcharge for all transfers made within the Christmas Duration, this kind of surcharge shall be communicated to the Booker. This surcharge of 50% or 100% on the fixed fare prices listed on Heathrow Gatwick Cars on the following dates: 25th, 26th, 31st December and 1st January. Most charges determined by occasion are usually priced inside 15 minutes increments. Most charges determined by the usage of mileage are usually priced to the last distance.
All invoices are generally deemed correct if not queried within seven working days and may be resolved completely before the transfer’s commencement. Any type of discount rate granted shall be deemed null and void if this condition is not met. Crony Trading Ltd reserve the right to pursue amounts payable owed through civil court.
All private hire vehicles provided are fitted with seat belts conforming to EU regulations. It is up to the hirer (not the driver) to ensure that seat belts are worn. Crony Trading Ltd will not be held accountable for any claims caused by the non or misuse of seat belts.
For all our valued passengers with any query regarding these terms, please don’t hesitate to;